Thank you for shopping at Indian Trailblazer. We value your satisfaction and strive to provide the best digital products. However, if you are not entirely satisfied with your purchase, we’re here to help.
Digital products, by their nature, are intangible and once delivered or accessed, they cannot be returned physically. Therefore, our return and refund policy for digital products is as follows:
- Refund Eligibility:
- We offer refunds on digital products only if the following conditions are met:
- The product is proven to be defective or not as described.
- You have contacted our customer support within 3 days of the purchase date.
- You have provided sufficient evidence of the issue, such as screenshots, error messages, or other relevant information.
- Non-Refundable Items:
- Certain digital products may not be eligible for a refund, including:
- Products that have been downloaded or accessed.
- Products that were on sale or discounted.
- Customized or personalized digital products.
- Refund Process:
- To request a refund, please contact our customer support team at email@example.com. Provide us with your order details, a clear description of the issue, and any supporting evidence.
- We will review your request and, if eligible, initiate the refund process.
- Refunds will be processed within 3 days from the approval of your refund request.
- The refund will be issued using the original payment method used for the purchase unless otherwise agreed upon.
- Product Support:
- We are committed to providing product support and assistance to address any issues you may encounter. Please reach out to our customer support team for any technical or product-related assistance.
- Modifications to Digital Products:
- We may update or modify digital products from time to time to enhance their functionality or address issues. As a customer, you will be entitled to receive such updates or modifications free of charge.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- No Refund shall be made once products are sold or received.
- Digital products are not physical, so they cannot be shipped, because of this, the cash-on-delivery option is not given in digital products, that’s why a prepaid payment option is given on all digital products because they are delivered directly to the customer by mail.
Please note that this return and refund policy applies only to purchases made directly through Indian Trailblazer. If you have purchased digital products through any third-party platforms or resellers, their respective refund policies may apply.
We reserve the right to amend or update this return and refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
If you have any questions or concerns regarding our return and refund policy, please contact our customer support team for further assistance.
Thank you for choosing Indian Trailblazer.
Effective Date: 01-09-2023